Essentials Hub is a leading online beauty destination that offers a wide range of top notch products/services, e.g., skincare products, perfumes, gift items sourced directly from reputable brands or their authorized retailers and sold at competitive prices.

Yes, absolutely! We take pride in offering only authentic products. All our products are sourced directly from the brands themselves or their authorised retailers to ensure their quality and genuineness.

Placing an order is easy! Just browse our selection, add the items you want to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and you’re good to go.

We accept a variety of payment methods and you can find the full list of accepted payment methods during the checkout process.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 5 days of receiving it. Please refer to our Returns policy page for detailed information on the return process.

Yes, we offer international shipping to various countries. During the checkout process, you can select your country to see the available shipping options and costs.

Our customer support team is here to assist you! You can reach us through our Contact Us page, where you’ll find a contact form and our customer support email. We strive to respond to all inquiries as soon as possible.

Yes, we periodically offer discounts, promotions, and special deals. To stay updated on our latest offers, make sure to subscribe to our newsletter and follow us on social media.

Absolutely. We take your privacy and security seriously. Our website employs advanced encryption technologies to safeguard your personal and payment information.

Once an order has been dispatched, we regret that you cannot change the delivery address. Please contact our Customer Services Team immediately [email protected] to change this if your order is yet to be dispatched and note that additional fees might apply depending on the new delivery location.

To be the first to know about our latest product arrivals, subscribe to our newsletter. You’ll receive updates on new releases, promotions, and more.

We take pride in our products and we’re so sorry to hear you’ve received your order damaged. Please contact us immediately. Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. As soon as we’ve looked into what went wrong, we’ll resolve this immediately.

We’re really sorry that happened as we aim to provide high quality items to all of our customers always. Please contact us immediately and to speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

Order Number
Product Name
Details of the fault
Images that support the fault, if applicable.

As soon as we’ve looked into the fault, we’ll resolve this immediately.

To minimise the use of paper, we won’t include a printed invoice with your order however you’ll get one via your email address. If you wish to receive a paper copy of your invoice, please contact our Customer Service team swiftly.